Incentivizing your employees to feel free to give feedback and challenge ideas doesn’t just happen. 

Many long-standing organizations such as Kodak, Sears, and Borders have failed to adapt to the reality of today’s world and have found themselves becoming irrelevant. 

One of the reasons is that the leaders did not receive valuable information that may have helped the organization turn around. 

Many leaders find themselves in a vacuum, unwilling to receive or seek information crucial to the health of their organization. 

In today’s highly competitive, fast-moving environment, businesses need to have everyone, and their ideas, on board. It is crucial to develop an environment that promotes and encourages constant feedback and to challenge ideas at all levels. 

According to Vip Sandhir, CEO and founder of High Ground, creating a challenge culture is key to employee engagement and an organization’s growth and future.

'The Five Dysfunctions of a Team by Patrick Lencioni digs deep into five interrelated issues that undermine the performance of a team all in some way. So here are the 5 dysfunctions of a team and ways we recommend to counter them.

 

●       Issue 1: Absence of Trust. Without trust, teams cannot be completely honest with each other.

 

Solution: Confidence and building a team bond. Honesty, openness, and respect are key communication attributes of a successful culture, specifically in building trust. A culture of trust can do remarkable things for an organization. 

People who trust each other are more productive, feel a higher degree of loyalty to their team and organization, and are also known to give outstanding service.

 

What does trust look like in a workplace?

-        Confidence. If you are a person your colleagues or clients can trust, that means they have confidence in you. Confidence to:

-        Make decisions or work autonomously

-        Lead

-        Advise

-        Move up or take on more responsibilities

-        Be authentic

-        Have their back!

 

Developing trust and comfort is all about teams working together intelligently to achieve better results, reduce individual stress and create a successful culture that promotes customer loyalty. It’s where teams build collaborative relationships, communicate openly, and identify strategies for moving forward, quickly and easily, as a cohesive unit to its full potential.

 

It’s built through a process of establishing good habits in effective communication at all levels.

 

 

●       Issue 2: Fear of Conflict. Without trust, teams cannot have the healthy debate that is necessary to arrive at better understanding and decisions.

 

Solution: Feedback and strengthening your team performance helps facilitate a safe environment for authentic conversation that has space for safe conflict.

 

Feedback in dysfunctional organizations comes across as confrontational, feedback in organizations with successful cultures is regular, informal, constructive, and safe.

Safety is a fundamental human need. Your team needs to know where they stand over the short and long term. One of the best ways a team leader can do this is to provide regular feedback on performance and clarify goals, especially during times of change. The trouble with feedback is that it is often heard as criticism which could counter the feeling of safety.

Start incorporating a culture where feedback is welcomed and acknowledged for the powerful fuel it is for breakthroughs in growth and development. Set up the right environment for casual, non-confrontational feedback.

 

●       Issue 3: Lack of Commitment. If a team is not aligned with a decision, then it can naturally be difficult for everyone to be behind and committed to that decision.

 

Solution: Not everyone in the team is going to agree all the time, and nor should they but they do all need space for healthy debate. A safe space where they can say “convince me” if they need to.

 

Amazon CEO Jeff Bezos shared his "disagree and commit" approach to healthy debate within teams in this Inc article. ‘to "disagree and commit" doesn't mean "thinking your team is wrong and missing the point," which will prevent you from offering true support. Rather, it's a genuine, sincere commitment to go the team's way, even if you disagree. 

Of course, before you reach that stage, you should be able to explain your position, and the team should reasonably weigh your concerns. But if you decide to disagree and commit, you're all in. No sabotaging the project, directly or indirectly. By trusting your team's gut, you give them room to experiment and grow, and your people gain confidence.

Having defined the right core values for your business and your team is also one of the best ways to keep your team on track and working toward commitment and your ultimate goals. 

 

●       Issue 4: Avoidance of accountability. If they are not committed to the course of action, then they are less likely to feel accountable (or hold other people accountable).

 

Solution: Follow these 5 accountability actions:

-        Giving up excuses.

-        Giving up blame.

-        Seeking Solutions.

-        Doing something. Anything!

-        Keeping score on yourself.

 

There are many roads to success, whatever form you hope that success to be, but the one action common for every single successful person, team, or organization is accountability.

Where someone has not held themselves accountable, and the other team members can call out less than optimal behaviors, actions, or a ‘dropping of the ball’; then you have true team accountability. 

 

●       Issue 5: Inattention to results. This, according to the book, is considered the ultimate dysfunction of a team and refers to the tendency of team members to care about something other than the collective goal.

 

Solution: Be inspired as a team, by your team’s mission. Being a mission-driven team will allow you and your team to bond and work together at greater levels of impact in order to achieve a common goal (your mission) together, allowing your bond as a team to strengthen. 

 

Let’s look at the value of a straight question like: Why do we come to work?

Most people when asked ‘why do you come to work?’ Will first answer “money.” But that's not the real reason why. That is not the motivation for getting up at 6:30 in the morning, rushing around, organizing kids, or ironing shirts the night before. It's because of the kids, or the house deposit they are saving for, or the next mission to help in a developing country. That's the “why.” Every person has a “why.”

That's the reason why they get out of bed every morning. And when a team is engaged in each other’s why, they then understand why they should help each other. There’s an understanding of what their teammate is working towards.

According to Ambition In Motion’s Work Orientation, some people are motivated by work/life balance, some people are motivated by growth and learning new skills, and some people are motivated by having a positive impact on the world. You can learn your Work Orientation here.

At its highest level, this is understanding each other's “why” and helping each other achieve individual goals together. Championing each other to be the best and to have the best.

When team members know why and what they are each striving for personally, and from an organizational view, they will be focused on the right results. Each person will not be focused only on their own goals; they will be working to help their colleagues meet theirs too.

 

If your team is struggling, start breaking down the issues. Take a look at the 5 dysfunctions of a team to see if you recognize anything. Then get to work on understanding what's happening for the team personally and professionally.

If you are seeking help with implementing the 5 Dysfunctions of a Team with your executive team, reach out to [email protected] to see how Ambition In Motion can help your executive team implement the methodologies taught in the book.

When CEOs describe their company as being “like family,” they mean well with the idea. They’re searching for a model that represents the kind of relationships they want to have with their employees, a lifetime relationship with a sense of belonging. But using the term family makes it easy for misunderstandings to arise.

In a real family, parents can’t fire their children. Try to imagine disowning your child for poor performance: “We’re sorry daughter, but your mom and I have decided you’re just not a good fit. Your table-setting effort has been deteriorating for the past 6 months, and your obsession with ponies just isn’t adding any value. We’re going to have to let you go. But don’t take it the wrong way; it’s just family.”

Unthinkable, right? But that’s essentially what happens when a CEO describes the company as a family, then institutes strict policies and/or layoffs. Regardless of the situation, a “family-like” work culture will leave employees feeling hurt and betrayed. 

 

●       Families are dysfunctional. How many truly high-functioning families are you aware of? There are always a few weird uncles dragging the average down. Family situations are much different than professional ones. 

●       Families are impossible to get out of. There is a lot of safety in families because they’re something you’re born into and can never be born out of. However, this is the wrong kind of safety to cultivate. “Unconditional love” means you will put up with quite a bit of nonsense, bad work, and even poor effort. Yes, the goal is for your employees to feel safe in that they always know where they stand and they always know they can tell you the truth. However, you don’t want them feeling safe enough to be content with subpar performance.

●       Families instill too much loyalty. Some amount of loyalty is commendable, but families can often take this to the extreme. You don’t want employees so loyal to you that they’re unwilling to push back if you start making questionable decisions. You also don’t want employees so loyal to you that they have no drive to improve, thereby stagnating in their roles. As a leader, you want people that are willing to contribute, not just follow you blindly. 

 

●       Teams are built around a common goal. First off, teams are built, not born. Presumably, you have a strong company mission in place, something you’re all working towards. Teams have goals – namely, to win. Families are typically more lenient.

●       You need people that can jump in and do just about anything, even if they can’t do it all well. As you grow, you need more specialists. You are constantly hiring people who are better than you at particular skills. There will be times when you grow to a size where some of your more tenured employees are no longer needed to take the company to the next level. This is a hard truth, but it’s also a natural part of building a team. Unless you’re a horrible person, it can be incredibly difficult to recognize and respond to employees that helped to build you into what you are today, but don’t have a clear future at the company.

●       Players choose you just as much as you choose them. You can join a team. You can’t join a family. A good team starts at the top, with ownership. That’s you. Hire good coaches, treat them well, and always work to improve, and the rest will trickle down.

 

 

Employees who fall in love with their work experience have higher productivity levels and engagement, and they express loyalty to the company as they remain longer, costing the organization less over time. 

According to Marie-Claire Ross, Trust Leadership Speaker, mission-driven workers are 54 percent more likely to stay for five years at a company and 30 percent more likely to grow into high performers than those who arrive at work with only their paycheck as the motivator.

High-performance organizations are linked to being mission-driven companies. Mission statements must reflect a commitment to higher social good for the community they serve, both local and global. Authenticity and transparency build trust.

According to Deloitte, organizations high in trust are 2.5 times more likely to function as high-performance organizations with revenue growth than lower-performance organizations. Eighty-one percent of those working for companies with a strong mission stated their stakeholders hold trust in their leadership team, whereas that number was 54 percent for organizations without a strong mission.

Companies that cultivate a strong work culture driven by deep engagement and meaningful work find success, beat the competition, and retain and attract high-performing talent.

 

Many employees go to work to do their job and earn their take-home pay. How do employees feel beyond this point? What is the work experience like? Do they feel their job adds value to life? All of these factors are highly important to determining success.

Mission-driven leaders ingrain the “why” and “how” of an organization’s existence beyond the mere “what” of providing a product. They assist with aligning the team and individual employee to-dos with the mission, and the mission may have several interpretations among employees. 

Connection to the mission is commonly linked to why any given employee wanted to work for the company in the first place. Nurture those reasons and unite them with the company mission.

It can be lonely at the top. Managers must make decisions, and there aren’t too many people they can turn to for advice. Some managers want to be the “cool boss” that is comfortable with anything (think Michael Scott hosting a meeting in the conference room). Other managers believe that there can’t be any cordiality between them and their direct reports.

 This article will explain how managers can determine what is appropriate and what is not regarding relationships with direct reports. It explains why boundaries are necessary, and how to maintain social distance from your direct reports while creating a positive work environment with open communication and feedback, which many teams struggle with.

How can you find the perfect balance in the friend-manager relationship? Should you even try?

 

Research shows that friendships at work lead to enhanced emotional well-being. It’s important to have relationships with people who you can trust. 

Sharing life events decreases anxiety, improves productivity, and satisfies our need for human connection.

Of course, this is the case for peer-to-peer friendships, not employee-manager relationships. The latter requires a much more delicate balancing act by both parties.

 

A peer-to-peer relationship is an equal one; at least it should be. In an ideal world, there are no power plays to be had, and the two parties can be relatively open with one another at a personal level. 

A manager, however, must maintain boundaries with direct reports because they have significant influence over the direct report's professional and financial status. And that's a game-changer.

It is really difficult to be in the same fantasy football league with a direct report that then has to be disciplined or potentially fired…talk about awkward if you are matched up against each other in the playoffs!

The manager’s role in the relationship is to promote teamwork and guide individuals in their careers. A manager-direct relationship that is too friendly can compromise this role and make effective management impossible. There would be an imbalance in the way that one employee is treated over another. 

Kim Scott, the author of Radical Candor and leadership expert, delves into the “problem” of joining a workplace and being told to be “professional,” as if every other aspect of you and your character stays at home, and you’re supposed to be strictly professional at work. 

            But that feels more robotic than realistic to the way people interact with each other. Professionalism training has been pounded into everyone’s heads since their first job. 

How can managers deal with the situation of being friendly with their employees, and also maintaining structured policies and professionalism in the workplace?

Scott relays the idea of “radical candor” as a guide to moving specific conversations between employees and managers to a better place. 

 

Radical Candor is a philosophy of management based on the concept of “caring personally” while “challenging directly.”

●       Practices to get, give and encourage guidance and feedback at work (praise and criticism) 

●       Strategies for building a cohesive team 

●       Tools to help you and your team get stuff done with less drama 

●       It’s not a license to act like a jerk 

●       It’s not an invitation to get creepily personal

●       It’s not just for managers, we all want to succeed 

 

Radical Candor is practiced at companies all around the world, including Amazon, The New York Times, Forbes, Qualtrics, The Wall Street Journal, and many more. 

 

Understanding what is not Radical Candor can help you better understand what is. These are the behaviors that everyone falls into at one time or another: 

 

●       Obnoxious Aggression: Obnoxious Aggression, also called brutal honesty or front stabbing, is what happens when you challenge someone directly, but don’t show you care about them personally. It’s praise that doesn’t feel sincere or criticism and feedback that isn’t delivered kindly.

●       Ruinous Empathy: Ruinous Empathy is what happens when you want to spare someone’s short-term feelings, so you don’t tell them something they need to know. You Care Personally, but fail to Challenge Directly. It’s praise that isn’t specific enough to help the person understand what was good or criticism that is sugar-coated and unclear. Or simply silence. Ruinous Empathy may feel nice or safe, but is ultimately unhelpful and even damaging. This is a feedback fail.

●       Manipulative Insincerity: Manipulative Insincerity (backstabbing, political or passive-aggressive behavior) is what happens when you neither Care Personally nor Challenge Directly. It’s praise that is insincere, flattery to a person’s face, and harsh criticism behind their back. Often it’s a self-protective reaction to Obnoxious Aggression. This is the worst kind of feedback failure.

 

            These are the behaviors that people can accidentally fall into in the workplace. These categories make up “radical candor.” The goal of this is to share your humble opinions directly, rather than talking badly about people behind their backs. 

            In a nutshell, radical candor is the ability to challenge others directly and show that you care about them personally at the same time. If done correctly, it will help you and all the people you surround yourself with do the best work of your/their lives and build trusted relationships throughout your career.

            However, as a manager, it can be difficult to manage these workplace relationships; constantly tweaking your approach to find the sweet spot between friendship and professionalism with your team. 

            As you’re working through this, remember that it’s important to have an outlet for yourself.

 

It can be lonely at the top where there must be boundaries set for working relationships. So, it's wise for managers to find their own support networks within the company culture and outside. 

A mentor can be someone within or outside your organization who has the experience and can provide you with advice. A professional career coach can also give you impartial advice and an objective opinion.

One highly-rated professional mentorship program is the Ambition In Motion Executive Mastermind Group. The key part of this program is that your mentor acts as a source of guidance and coaching, customized to your individual needs.

 

Executive coaches work with business leaders to enable their rapid development in the workplace. They also assist with specific problems that a board member, or senior manager, wants to work through outside of the normal business framework. 

This coaching focuses very specifically on the issues that an executive wants to work through. Thus it becomes a speedy way to improve skills and achieve personal and professional objectives.

The executive coach gives the executive feedback and a new perspective that enables them to set goals and work towards them. The coaching sessions use objective feedback to drive the executive's thought processes forward through their issues.

 

            As a manager or executive, having a support system such as an executive mentor is crucial. Following the radical candor framework will guide your conversations within the workplace. But be aware of your own need for support and friendship in the work environment and make a conscious effort to seek them out in the appropriate places. 

Effective leaders set clear expectations for their teams and align them with company objectives. This article is for new managers focused on becoming excellent leaders.

Stepping into a leadership position for the first time can be daunting, even if you feel prepared to handle your new responsibilities. Going from focusing primarily on your own work quality to overseeing an entire team’s output can feel overwhelming. 

However, effectively leading your team and experiencing success can be extremely rewarding. 

At a recent conference, a speaker mentioned that the average professional became a manager by age 25, but doesn’t receive their first leadership training until age 35. That creates 10 years of potentially bad habits to form before receiving guidance on what new managers can do to be effective in their roles.

Managers plan and coordinate tasks in a work team so that everyone does their job properly. Leaders focus on providing direction. They inspire their team to reach further and strive to maintain that level of motivation.

Each function is crucial for a company’s overall productivity although some view them as separate jobs, one can’t work without the other. The best managers are generally the best leaders. 

Few people can master both jobs, but when they do, they are able to generate great results out of engaged work teams. As a result of this train of thought, great companies see both functions as one job.

 

Have you ever been faced with a new project and searched Google or YouTube to learn how to do it? Don’t you wish you had a direct resource for solving business problems? 

Many organizations recognize this need and have implemented mentorship programs to support new or rising employees. 

A mentorship program can help identify and groom high-potentials for management positions. 

Ambition in Motion is an Executive Mastermind group for servant leaders or leaders that believe the best way to lead is in service of the employees that report to them.   

This allows the use of both group and individual mentoring and group coaching and guidance as being in a leadership role can be a lonely place so having other leaders that can relate to and guide you as you work through your challenges is critical. You can be assigned to an executive mentor, personalized to your needs, interests, and field of work to guide you through any situation that may arise at your workplace. 

The executive mastermind groups also provide managers with a sounding board for problem-solving in the workplace and have been shown to increase job performance.

 
2. Participate in management training

As workforce demands keep getting more complex, management-level personnel need to adapt to the talent available. In the modern workplace, managers need to be active leaders in order to bring the best out of their teams. 

The relationship between a manager and their team can be complex to navigate. There’s more to it than telling everyone what to do; in fact, that management approach is highly discouraged. 

One great tool for management training is AIM Insights where a team of highly trained professionals will guide you through personalized training and professional development for your field of management. 

Guiding managers with 1:1's with their direct reports is a core component of AIM Insights and one of the biggest benefits the tool provides are guides to managers on how to have an effective 1:1 and what questions to ask each direct report based on each direct report's circumstances. 

It is crucial that managers and their direct reports are on the same page, and AIM Insights closes the perception gap between what a manager thinks of their direct reports and what they think of themselves.

 
3. Conflict resolution skills 

Conflict is a natural part of any relationship, working or personal. Resolving conflict is a learned skill and one that can be taught, developed, and refined. 

A study by Purdue University found that students who have hands-on learning experiences gain a deeper understanding of the concepts that are being taught. Attending a conflict resolution workshop can provide you with experience in a controlled environment so that you can better handle difficult and uncomfortable situations, and work towards a positive resolution.

 
4. Team building activities 

According to cmoe.com, Seventy-five percent of employees rate teamwork and collaboration as very important. 

Yet, 86 percent of employees and executives blamed a lack of collaboration or ineffective communication as the reason for workplace failings. 

A good leader recognizes that they are only as good as the people that surround them. Instituting team-building activities allows teams time to bond together as well as provides an opportunity for them to decompress from their jobs for a few minutes.

 
5. Value feedback culture 

In order to grow as a leader and the organization as a whole, you need to address the value of good and honest feedback. You give timely feedback to your team members and you should ask for that same feedback about your performance. 

That continuous exchange of feedback helps your entire team grow as a unit as well.

You can improve through others’ insights into your work. Honest feedback is fundamental for employee engagement and that should be one of your main priorities as a leader. 

AIM Insights focuses on providing leaders with the right tools and methods to gather feedback and build more engaged teams.

 

Oftentimes, people believe that greatness happens when you are waiting for inspiration to hit you so that you can proceed to take action. 

In reality, a sturdy toolset consists of many processes involving brainstorming, collaboration, and trial and error. Much like conflict resolution, you can refine your methods and learn from yourself, your team, and other professionals. 

Constantly growing your leadership skills is essential, but paying close attention to your leadership failures is crucial to your growth as a leader. 

These are important habits to avoid: 

 

Welcoming new hires into your organization is an exciting process. An employee's onboarding can have a huge influence on their enthusiasm, motivation and performance. 
             As your new hires learn the fundamentals of their new jobs, you have the unique opportunity to make a meaningful first impression. 

 

An employee's first impression of a new workplace can set the tone for their entire experience with a company. 

An engaging and exciting onboarding process can improve job performance in the long term by setting employees up for success from the moment they begin their training. In response, these employees see higher satisfaction in their jobs, increasing employee retention over time.

When a company makes the effort to create a captivating onboarding process, new employees are encouraged to engage immediately with their new surroundings, generating excitement about their role. 

An excited employee is likely to speak highly of the company they work for, improving a company's brand by word of mouth and contributing to the reputation that the organization is a great place to work.

 

During the new manager’s first week, they could be asked to think about and create a document outlining their 30-60-90 day plan. Here, they’d write down their main goals and their goals for their team, plus how they plan to achieve said objectives. 

Employees would include timelines for each set of goals and a description of what success would look like for them. 

As an employer, there are many benefits to asking your new hires to develop a 30-60-90-day plan, according to Indeed.com.

 

-        Helps clarify their role. You can use the document to make sure new employees understand what they need to deliver.

-        Provides valuable insights. Discussions about the plan give you insight into your new employee, and you can also ask them to give you insight into your business.

-        Helps build relationships. Regular discussions with new hires can help you build a stronger team.

-        Aids in development plans. This document lets you see your new employee’s strengths and weaknesses so you can create their employee development plan.

-        Helps with time management. Starting a new role can be overwhelming, but a 30-60-90 plan gives a new employee focus and shows them where they should be spending their time.

 

With this, it’s important to keep in mind that it can be difficult for a new member of the leadership team to establish a set of goals when they aren’t 100 percent familiar with the company’s objectives or overall targets. 

It’s up to the HR team and the leader’s managers to provide any appropriate documentation and data that will help inform their goal-setting initiatives. 

This could include organizational charts, strategy and project documentation, and general company culture presentations.

 

After 30 days, the new manager may be ready to start diving deeper into their role. They may have set goals surrounding budgeting issues or cost-savings for their department or started seeking out ways to conserve other resources.

This is when they’re able to receive information and data that’s a bit more detailed, such as financial reports and forecasting analysis documents. 

As providing them with countless pages of context-less reports or stacks of old results can do more harm than good, it’s important to let them know what documents are most valuable to them and their role so they can prioritize their time most effectively.

 

Once they’ve been on the job for two months, the organization’s new manager will be expanding their company and product knowledge through multiple information streams. 

While their first month might have been more focused on high-level and general information and documentation, the second month gives them a chance to dig deeper into the areas of the business that are relevant to their own goals.

For example, if the new manager is a Director of Sales, they may want to meet with the Public Relations Team to discuss PR events that have positively (and negatively) impacted revenue.

With this in mind, it’s important that HR teams encourage members of different departments to create documents or info packets that can help new employees understand their team’s position and contributions to the business.

While it could be overwhelming for a new leader to try and get detailed information about each department across the organization right away, by having these dedicated resources created for onboarding, the new leaders are able to learn about other teams as they relate to their own goals and objectives.

 

90 days 

After three months, a new leader is usually ready to focus more heavily on their team’s development. While the new manager might have felt that they didn’t have the time or attention to properly foster their team’s growth during their first week or month, they’re usually more than ready by the third month.

They’ve completed the basic learnings required for their integration and are finally ready to turn their attention outward. This is when they can focus on their management-specific goals, such as aiming to lead a high-performing team.

Around the 90-day mark, the organization’s HR team could provide any documentation that relates to managing and supporting a team of employees. This might be formal leadership training documents, a company handbook on building and managing effective teams, or any other resource that concentrates on fostering talent within the organization.

Adopting new technology and tools can streamline the onboarding process for all new leaders. These tools can help accelerate learning, maintain momentum, and make leader onboarding more effective than ever.

As mentioned above, it’s important to start the onboarding process before the new leader’s first day on the job. While setting them up with any necessary hardware and legal documents before day one is essential, understanding their team’s priorities before they’ve officially started gives them a massive head start. A tool like AIM Insights is made for exactly this purpose.

With AIM Insights, a team can participate in executive training prior to their new leader’s onboarding. This allows the newly hired leader to interact with the team in both group and 1:1 settings to understand each individual team member’s thoughts, pain points, and priorities. 

With AIM Insights training and executive coaching, the new leader is immediately privy to the issues most important to the team as a whole. These time-saving insights are incredibly valuable, allowing the new leader to get up to speed as quickly and smoothly as possible.

Once the leader has started, regular and ongoing AIM Insights coaching exchanges over their first few months help keep them on track and alert to any changes that might have occurred. 

They can gather honest, collective feedback and pulse-checks from their team, while benefiting from anti-bias software, which allows them to understand challenges and opportunities swiftly, plus build trust and connections.

Effective onboarding for leaders has long been a pain point for many organizations. With so much at stake, many businesses miss the mark when it comes to setting new managers up for success. 

With the tips and guidance above, organizations can help new leaders become valuable and impactful members of the business as quickly and effectively as possible.

And if you are a new manager interested in connecting with other people leaders to gain objectivity and improve your performance, you can check out the executive mastermind group.