Creating a Consistent Employee Experience with Management Continuity Across Departments

People don't leave jobs, they leave bosses


Kayla Ambrose , Fri 7 March 2025
Janet is a COO who oversees four VPs, who collectively manage 16 directors and a total of 100 employees who report to them. While each of the teams consistently meets their deadlines, Janet wants to ensure that all employees have a consistent positive experience across the organization. Janet recognizes that some managers are incredibly strong leaders who motivate and embrace the strengths of their direct reports. Janet also knows that some of her managers are more task-oriented, focusing solely on completing the tasks at hand without supporting their team members. 

Even with positive results, Janet recognizes that consistent management is critical for a unified environment and a cohesive experience for all employees. Empowering all levels of leadership to incorporate communicative and supportive leadership styles can develop this organizational consistency. 

Why Leadership Consistency is Critical 

When employees have a strong task-based manager that doesn’t emphasize the individual values each team member contributes, employees will have a perception that this is the organization’s standard practice. If employees don’t have meaningful personal and professional interactions with their managers, there will be lower employee morale and retention rates. Employees who don’t receive strong leadership from their managers may develop a negative view of the company, which may discourage them from accepting other roles within the organization. 

While Janet and her 4 VP’s may practice people-focused leadership, one of her directors may have a rigid management style that doesn’t involve building relationships with their team members. Now, all the directors' direct reports have a perception that Janet’s organization doesn’t care about their employees. Just because one manager doesn't prioritize their employees, the entire organization suffers from this perception of poor leadership. Without strong, people-focused leadership, employees might feel undervalued, decreasing their motivation to provide meaningful contributions. Furthermore, a lack of consistent support from their manager can slow career development, encouraging employees to seek opportunities with better growth prospects. 

To prevent this, organizations must promote leadership development so managers understand the importance of meaningfully engaging employees and supporting them through their tasks. Providing leadership training, encouraging their participation in executive mastermind groups, developing open communication, and setting clear managerial expectations can create a more consistent leadership approach that values and recognizes all employees. 

Developing Consistent Leadership Across an Organization 

It can be challenging to encourage managers to change their leadership styles because they are comfortable with their current approach. Here are strategies for developing and maintaining cohesive leadership across the organization: 

  1. Align Leadership Styles with Company Values 

How managers lead their teams should directly reflect the goals and values of the organization. A company's values are what guides employees and unifies them around a common goal. Leveraging these established values allows leaders to resonate to create a culture that accurately reflects these values. 

Encourage all managers to demonstrate the company values in their daily interactions. Using these values, a more people-focused leadership style should also be reinforced consistently through leadership meetings and company-wide messaging. 

2. Incorporate Leadership Development Training 

Especially for managers who aren’t used to a more people-centered leadership style, incorporating effective leadership development training can provide clarity on how managers should implement changes. Offer structured training programs to inform managers of effective leadership techniques. 

Adopting mentorship amongst leaders is another powerful way to implement changes. Allowing more senior leaders who excel in people-centered leadership to guide managers who struggle in this area can encourage productive change. Collaboration on developing a more people-centered leadership style will enhance the consistency of these efforts. 

3. Set Expectations and Tools to Evaluate Them 

Ensure all managers are aware of the expectations and have ways to help them gauge their effectiveness. Develop a framework that outlines expectations for managers regarding employee feedback, conflict resolution, and motivating team members. 

Utilize performance management tools such as AIM Insights to help managers evaluate and track their team's performance. This allows managers to see the effectiveness of the changes in their leadership styles.

4. Promote Leadership Accountability 

With expectations clearly outlined, ensure that all managers are adhering to the new standards. Addressing inconsistencies as they arise and helping managers navigate these difficulties are important components of improving leadership styles. 

Provide support for managers who are struggling to make changes to be more people-focused. Supporting managers through individual coaching, feedback, and performance improvement plans can uplift managers who need more guidance. 



AIM Insights as a Tool for Management Consistency 

AIM Insights is an analytics tool designed for managers to gather feedback and gauge the productivity of their teams. Utilizing key metrics, AIM Insights provides specific feedback for leaders and allows them to benchmark their performance alongside leaders of similar teams. Upon team members' completion of AIM Insights surveys, leaders receive feedback and strategies on ways to improve their performance. For a company striving to ensure a standard of excellence in management, AIM Insights is a powerful tool to transform management styles and promote continuity. 

Initially, managers may struggle to implement a more people-focused management style, not knowing how to have conversations that focus on professionally developing their direct reports. Utilizing performance management software such as AIM Insights provides managers guidance about what to discuss during one-on-ones with each employee based on feedback that is received. Implementing this software across an organization is a key step in transforming management styles and developing stronger cohesion.

Creating a consistent management approach across the organization strengthens management at every level. When leadership styles consistently reflect the company values, employees feel more valued and engaged in their work. Cohesive leadership fosters a positive workplace culture, allowing the organization to have sustained growth and excellence.